Refund policy

Last Updated: July 21, 2026

At PureGandh, we are committed to providing our customers with quality products and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Orders can be cancelled only before they are shipped.

If you wish to cancel your order, please contact us as soon as possible with your order details. Once the order has been shipped, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method used for the purchase.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

1. Your order number
2. Details of the issue
3. Clear photos or videos of the product and packaging

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a suitable resolution, which may include a replacement or refund.

4. Return Eligibility

Products may be eligible for return only if they are:

1. Damaged during delivery
2. Defective
3. Incorrectly delivered

The product should be unused and returned in its original packaging, where applicable.

5. Non-Returnable Products

For hygiene, safety, and product quality reasons, opened, used, or damaged products may not be eligible for return or refund.

Products returned without prior approval may not be accepted.

6. Refund Process

Once your return or refund request is reviewed and approved, the refund will be processed through the original payment method, where applicable.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

7. Shipping Charges

Shipping charges may not be refundable unless the return is due to a damaged, defective, or incorrect product received from us.

8. Refund Delays

If you have not received your approved refund within the expected processing time, please first check with your bank or payment service provider.

If the issue continues, please contact us for assistance.

9. Contact Us

For any questions regarding cancellations, returns, replacements, or refunds, please contact us: