Shipping policy

Last Updated: July 21, 2026

At PureGandh, we aim to provide a smooth and reliable delivery experience for all our customers. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary during sales, promotions, holidays, or due to unforeseen circumstances.

2. Shipping and Delivery

Once your order has been processed and shipped, it will be handed over to our delivery partner for transportation.

The estimated delivery time may vary depending on your location, delivery partner, weather conditions, public holidays, and other circumstances beyond our control.

You will receive the available shipping or tracking information, where applicable, after your order has been dispatched.

3. Delivery Areas

We currently deliver to locations within India that are serviceable by our shipping and delivery partners.

Delivery availability may depend on the serviceability of your PIN code.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the delivery location, order value, package size, or other applicable factors.

5. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

You can use the tracking details to monitor the status of your shipment through the respective delivery partner.

6. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

1. Weather conditions
2. Natural events
3. Public holidays
4. Transportation delays
5. Courier or logistics issues
6. Incorrect or incomplete delivery information
7. Remote or hard-to-reach delivery locations

PureGandh shall not be held responsible for delays caused by third-party delivery partners or circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information while placing an order.

If an order is returned or delivery is unsuccessful due to incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-delivery, where applicable.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or videos of the product and packaging so that we can review the issue and provide an appropriate resolution.

9. Delivery Confirmation

An order may be considered delivered once the delivery partner confirms successful delivery to the address provided during checkout.

If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible so that we can assist you in checking the delivery status.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us: